I have a power outage.
First you can check if the fuses in the fuse box are correctly faced up. You can find them in the storage room across from the elevator. If this doesn’t solve the problem, you can report it via the website of De Key.
Besides that, you can use facebook to find out if more people are experiencing issues. In this case you can the call the repair number of De Key (020-6214333)
and they will hopefully help you faster.
How big is a room at the RXL?
The room is around 12 square meters, the small hall and the bathroom are 2 square meters each.
Approximate dimensions are indicated on the following maps:
A and E room 1, A and E room 2, DK1, DK2, BK3 and BK4, DK3, DK4, BK1 and BK2, DK5 and BK5
I can’t get any hot water.
You can file a repair request via the website of De Key or call the number of the warm water service.
Besides that, you can use facebook to find out if more people are experiencing issues. In this case you can call the repair number of De Key (020-6214333
) and they will hopefully help you faster.
My internet is not working.
First make sure it’s not your laptop, phone or router at fault. If you are unable to connect to the internet via multiple devices, the problem can most of the times be solved by resetting your router (either with a button or by unplugging it). If this is not the case, it is useful to ask if more people experience internet issues.
After that you can send a repair request via the website of De Key. or call (088-4117755). Chances are high that they will help you faster if more people report the issue.
Can I paint my wall?
Yes, you are allowed to paint the walls in your room. You don’t have to paint it white again when you leave your room.
I want to drill holes in the walls, is this allowed? Can I lend a drill?
Yes, this is allowed. Often it is difficult to drill holes in the walls at the RXL when using a normal drill. You can lend a special drill from de RXL, please send us an email at
Water’s dripping from my ceiling.
If this is not an emergency then write down a repair request at the website of De Key.
If this is an emergency, call the repair line of De Key (020-6214333).