I haven’t received a welcome package yet.
You can send an email to the welcome committee. They can make an appointment with you so you can get your welcome package.
What should I do when the fire alarm goes off?
Check at which floor the alarm is coming from, and check if there is really something on fire.
If nothing is wrong, go to the ground floor. Next to the door to the elevators is a small box with a lock. You can put any random key in here and turn it around. This will stop the alarm.
If something is wrong: Smash the glass of the building-wide fire alarm in the hallway. Then check if you can extinguish the fire. The fire extinguishers can be found in the kitchen (directly next to the door) and in the hallway (directly next to the entrance).
Close windows and doors (this is fire retardant), and leave the building as soon as possible. Call the Dutch emergency number (112).
I’m experiencing noise nuisance
This is an annoying problem and it is not easy to do something about this. At first, try to contact the neighbours yourself by knocking at their door.
When this is not working and you experience noise nuisance regulary you can send an email to the student caretakers, or you can visit the caretaker. They can talk to the other residents as well. You can also call the police for this (0900-8844).
I experience nuisance because of people hanging on the street.
When you experience nuisance because of noise, people hanging in the flat or because people make rude comments, you can call the police (0900-8844). The police can send these people away (temporarily).
I ordered a package, but I haven’t received it yet.
Unfortunately this happens sometimes. You can post a message at the RXL facebook to ask if someone else has got it for you. We advise you to order from a company that offers delivery at pickup points to circumvent this.
I want to buy new things, can they be delivered at home?
Yes, this is possible. However, your package can be delivered to another room if you’re not home at the time of delivery and it might take some time to arrange a moment to pick up your package. Therefore we advise you to order from a company that offers delivery at pickup points.
I finished my course, can I still live here?
If you’re an international student, you can send an email to de Key to get more information.
I would like to put up a poster in the cabinets across from the elevators, is this allowed?
This is dependent on the kind of poster. You can email to the board.
I’m in a fight with my neighbours.
This is an annoying problem and it is not easy to do something about this. At first, try to contact the neighbours in real live by knocking at their door. If this does not work, you can send an email to the student caretakers, or you can visit the caretaker.
I want to drill holes in the walls, is this allowed? Can I lend a drill?
Yes, this is allowed. It is not easy to make holes in the walls of the flats with a standard drill. You can lend a drill from the RXL. You can contact them by email@example.com.